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Customer Raves & Reviews


Hearing positive feedback from customers is one of the greatest joys of our work. It makes it worth it some days!

Below is a compilation of customer "raves and reviews" over the years. If you're a customer, we'd also love to hear from you (especially if we've exceeded your expectations OR fallen short for any reason - call 704-434-2495 or email us).


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I am very happy to tell you two that I love my rug! The colors, texture, shape and work that is in it are wonderful. We have been enjoying showing it off and telling others where we bought it from. Hopefully they will buy one as well. Thank you and have a blessed day. We will buy more from you when we get into our new home.
Susan M
Alcoa, Tennessee
Jan 21, 2021
The rug is beautiful. We love it. Worth waiting for. Thank you.
HAL G
DOUGLASTON, New York
Jan 15, 2021
As I said before, we are VERY pleased with our rug. The color is perfect, the quality is unparalleled, and the service is worth commenting about. Over the years, we have dealt with a number of businesses, but few can compare to your company. We plan to say some nice things about you to relatives and friends and would definitely use your company again if/when the situation arises.

Lots of people said some very nice things about the quality of rugs and the service you provide. We got our rug way ahead of when we were expecting it. The last oval rug I had was when I lived near Wilmington NC and I was somewhat disappointed in that rug. I wish you had been around then.
Paul K
WHITEFISH BAY, Wisconsin
Jan 15, 2021
I got my rugs a few days ago. They are the perfect color in my kitchen. Love them. Thanks so much! They came much sooner than I thought they would.
Diane R
Winchester, Virginia
Jan 14, 2021
My rug just arrived and I couldn't be happier. It looks even better in person than it did online and the colors are gorgeous! It's not actually going to be used as a rug...it's covering the top of our dog's crate which has become a less than picturesque side table to the sofa. It looks much cosier now that it has a beautiful braided rug on top with colors that match our decor. (Okay, it's still an ugly crate, but it's a huge improvement!). Thank you!
Judit N
Franconia, New Hampshire
Jan 14, 2021
We just received our wool braided rugs yesterday and they are absolutely beautiful and well made. They really made our living and dining room look comfortable and complete. The pads are excellent quality and exact fit. We couldn't be happier with every part of this purchase. Worth every penny! We're now thinking about where we'd like our next rugs to go. Considering a similar one for our master bedroom and a runner for the upstairs hall.
Thanks for you product and great service. It?s so nice to deal with a family business that has a personal approach and high quality standards.
Tom
Ocala, Florida
Jan 11, 2021
Received and love the rugs!
Lyn K
Wake Forest, North Carolina
Jan 11, 2021
We got it, and we love it! Colors and size are perfect.
Kim M
Billings, Montana
Jan 11, 2021
Received my rug yesterday and very pleased. Thank you for the great service.
Laurie E
Danville, Kentucky
Jan 8, 2021
Over the past year we have purchased 3 braided rugs from your great company. Wanted to share the end product with you. All the rugs are different styles but the same color combinations and we love them. We have recommended your company to friends and will continue to do so.
You deliver a custom quality affordable heirloom in a timely fashion. We thank you. Your service of sending samples of colors to assure customer selection matches there desire is smart. We commend you.
And if we need another braided rug we know where to find you. Happy New Year. Be Safe. And God bless you all.
Robert S
Portsmouth, Virginia
Jan 8, 2021
During this busy season I just got around to writing to thank you for your personal customer service and speedy delivery.
I love the exchange rug for it matches our bathroom perfectly!

I much appreciate this fabulously courteous service in our crazy tech world that has really lost its way.

I wish you a very Merry New Year! Stay safe and be well.
Janice O
Francestown, New Hampshire
Jan 5, 2021
My rugs arrived in great shape and they are just perfect: soft and thick underfoot, colors (black and cream) as depicted. Love them!

Happy New Year to all,
Sara M
Chicago, Illinois
Jan 5, 2021
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Stroud Braided Rugs
2627 Rockford Rd
Shelby, NC 28152
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   Need help? Call Rebecca Stroud and Madeline at 704-434-2495 or email [email protected]