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Customer Raves & Reviews

Hearing positive feedback from customers is one of the greatest joys of our work. It makes it worth it some days!

Below is a compilation of customer "raves and reviews" over the years. If you're a customer, we'd also love to hear from you (especially if we've exceeded your expectations OR fallen short for any reason - call 704-434-2495 or email us).

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I received my rug this morning and am very pleased. I had sourced local retailers and was not able to find what I wanted.
Linda D
Coldbrook, Nova Scotia, Canada
May 5, 2024
I received my rugs on Saturday and they are beautiful and just right! It was a great experience doing business with you and your company!
Thanks and have a good day
Julie H
Pine Grove, Pennsylvania
May 22, 2023
Dear Strouds,

Just wanted to write short note to let you know how pleased I am with the braided rugs I purchased from you in 2013. They were used in a guest room for five years, but were put into storage when we moved to TX in late 2018. Guess people in TX don’t like braided rugs. Boy, are they missing out!

We took them out of storage a couple of weeks ago and wanted to let you know they are still beautiful and we have never had a problem with them in spite of five years of company, dogs and cats.

We laid new flooring in the master bedroom and are now using them again. I still love them.

Thank you for making such beautiful and durable rugs.
Penny M
Rio Rancho, New Mexico
May 18, 2023
My rugs are beautiful. Thank you so much for all your help in getting the right color. I couldn’t be happier as they look beautiful in our family room.
Sharyn D
Belcamp, Maryland
May 15, 2023
I just want you to know we received our BEAUTIFUL rug and couldn't be happier! I attached a pix!
When I ordered it, I wrongly thought I could do without a rug pad. Over the weekend I ordered the pad to go under our 10' rug. I just wanted you to know.
Thank you.
Martha W
Schaumburg, IL
May 15, 2023
My rug arrived early and it is beautiful!

Your business is worthy of great pride and regard.

Thank you!
Salt Lake City, Utah
May 1, 2023
Bought our rug little under 10 years ago after a house fire and remodel. (Jan 2014) Rug still going strong and love it!
Joanne B
Apr 29, 2023
Thank you so much for helping us. We have received our rug(s). They are just beautiful, and the custom made rug fits perfectly.
We especially thank you for including the Highland Stream sample, as that is the color we ultimately chose.
Robert S
Great Barrington, Massachusetts
Apr 28, 2023
Thank you, we love it! just the right touch of modern rustic!
Lisa P
Lake Kiowa, Texas
Apr 27, 2023
This beautiful custom beige/Jane Blend Moss is perfect by my kitchen sink. It even hides the dog hair! Thank you for recommending this combination.
Marianne I
Huntley, Illinois
Apr 25, 2023
Good morning,

I have been ordering your braided rugs for years now and they have always been perfect for what I needed. About a year ago I bought a larger size area rug to go under the breakfast nook table in my kitchen. When I ordered, I was asked if I needed a rug pad to go under it, and I said, "No, thank you." I figured the weight of the table and four chairs would keep the rug in place. Well, I was wrong! The rug kept bunching up as chairs were pulled in and out, so I was constantly trying to smooth the rug back out. After a couple weeks of this, I jumped back online and ordered your rug pad. What a difference! It grips the rug great - no more bunching! The rug has been laying flat and looks great! So I would encourage anyone who is buying an area rug and debating whether or not to also buy the rug pad - buy the rug pad! It may add to your total cost a little, but it is well worth it!

Thank you for making such great products!
Nidia B.
King George, Virginia
Apr 24, 2023
The area rug and runner arrived today and both look great! Thank you for producing them so quickly.
Kirt & Melanie B
Greensboro, North Carolina
Apr 20, 2023
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2627 Rockford Rd
Shelby, NC 28152
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Customer Central »
Manage orders. Track shipments. Get help. And more.
   Need help? Call Rebecca Stroud and Laura at 704-434-2495 or email [email protected]