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Our Return Policy

We treat our customers like we want to be treated.

We offer a 100% refund on any rugs you're not satisfied with.
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We work hard to earn your business, and we want you to be completely happy with your order. If you aren't happy with your Stroud Braided Rugs, for any reason, you can return rugs within 30 days of receiving them for a full refund.

Please note:
  • Returned rugs must be in new condition (free of stains, pet hair, odor, and visible signs of wear)
  • We must receive your return within 30 days of the date you received the order
  • You must contact us before returning your rugs (unauthorized returns will be refunded at 75%)
  • Please enclose a copy of the original order and write the order number on the package
Since all of our rugs are made-to-order and we don't warehouse any products, we offer free samples of any colors and yarns to help you make sure you're ordering what you want. Just contact us and we'll be happy to send you samples of any rugs you're interested in for free.

Call: 704-434-2495
Email: [email protected]

Note: We are always happy to make custom rugs (rugs in a design or color combination not available on our web site), but we do not accept returns on custom rugs or rugs made in custom sizes. If you're unsure about your custom rug, we're happy to send you a free sample. We also do not accept returns or exchanges on rugs that have already been returned once. If you are receiving an exchange rug, we encourage you to request a sample first to make sure the second rug meets your needs.
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Need Help?
Call Rebecca Stroud and Sydney at 704-434-2495 or email us.
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Stroud Braided Rugs
2627 Rockford Rd
Shelby, NC 28152
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    © 2017 Stroud Braided Rugs
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   Need help? Call Rebecca Stroud and Sydney at 704-434-2495 or email [email protected]