We work hard to earn your business, and we want you to be completely happy with your order. If you would like to return your rugs, please read our return policy on this page and follow the return process below. If you prefer, you can also call us at 704-434-2495 or
email us.
Our Return Policy
-
We offer a 100% refund on any rugs you're not satisfied with.
- Returned rugs must be in new condition (free of stains, pet hair, odor, and visible signs of wear).
- We must receive your return within 30 days of the date you received the order.
- You must contact us before returning your rugs (unauthorized returns will be refunded at 75%).
- We do not accept returns on custom rugs or rugs made in custom sizes.
- Please do not use UPS for returns (we have had some problems with the drivers on our route).
Return Shipping
If we have made an error with your order (shipped the wrong size, shape, or design) or if there's a defect with your rug, we will pay to have it shipped back to us and rectify the situation. Otherwise, return shipping is the customer's responsibility. We ship our rugs to you for free, but we simply couldn't stay in business if we offered free return shipping. In fact, as of this writing, there is no company that manufactures braided rugs in the USA that ships for free both ways. The cost of production is simply too high, and we have to pay our workers decent wages. We hope you understand. If you would like, we will send you a shipping label you can use to get our negotiated, discounted FedEx rates. The return shipping cost will be deducted from your refund. If you're unsure about which rug to buy, we will ship you
rug samples for free--samples that you can keep.
Return Process
-
Submit a Return Request
Please use this form to submit a return request or call us at 704-434-2495 or email us.
- Return Your Order
Once we verify that your order is eligible for return, you can ship the order back to us or we can request FedEx do a pick up at a location of your choice.
Please ship your return to:
Stroud Braided Rugs
2627 Rockford Road
Shelby, NC 28152
Please include a copy of your order inside the package and write your order number on the outside.
- Receive Your Refund
After we receive your return and verify that it is in new condition, we will issue a refund to the payment method you used to purchase your order (credit card, PayPal, etc).
Return Order Request From