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Customer Raves & Reviews


Hearing positive feedback from customers is one of the greatest joys of our work. It makes it worth it some days!

Below is a compilation of customer "raves and reviews" over the years. If you're a customer, we'd also love to hear from you (especially if we've exceeded your expectations OR fallen short for any reason - call 704-434-2495 or email us).


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Love my new rug! Found you guys on a Google search and could not be more pleased with the turn out. I love the care instructions that were sent with the rug- now I can be sure to keep my rug taken care of for many years to come. Thank you for continuing your work in quality craftsmanship in the age of cheap fixes and products. It makes a difference in our homes. Love from Iowa!
Jessica H
Mitchellville, Iowa
Dec 16, 2025
The rugs arrived today! They are beautiful and I'm so excited to have them and love that they were made right here in North Carolina! Thank you for your prompt response. ??

Thank you and Merry Christmas!
Jennifer R
Huntersville, North Carolina
Dec 16, 2025
Thank you so much for the beautiful Highland Jubilee braided rug I purchased earlier this month and asked that it come before Thanksgiving. It arrived safe and sound and in plenty of time for my North Carolina family to join me for Thanksgiving today. It is perfectly crafted and was just the look I was going for in my "homage to our Tennessee and North Carolina country roots" look. We will treasure this rug??

I hope you and your gifted and dedicated family have a wonderful holiday. May God richly bless you and yours.
Cyndie H
Franklin, Tennessee
Dec 1, 2025
They are beautiful. It is wonderful to do business with you.
Thank you.
Reesa L
Rye, New Hampshire
Nov 17, 2025
We could not be more pleased with our purchase. From start to finish, your company has exceeded our expectations. The information on your website helped us to decide which type of rug we should order. The samples we requested were sent promptly and the instructions were clear and helpful. The rug arrived in beautiful condition with excellent information on its care. Perhaps most importantly, we love the rug. It’s so well made, even more lovely than the photo, and is of high quality. We’re so glad that we ordered the rug pad, as it is a custom fit for our rug. We have ordered dozens and dozens of home furniture pieces, fixtures, etc. over the past year, since we have recently done a total renovation. Your customer service and product were the best of all of these items. I would encourage everyone to consider a Stroud Braided Rug. And Charlie is a big fan, too.
Nancy S
Vashon, Washington
Nov 10, 2025
We ordered a large rug for our living room
We love it! The quality is wonderful. It is easy to keep clean( just a broom) and feels good to walk on. The colors are beautiful. Just what we were looking for. Came back for another one.
Susan H
Bluff City, Tennessee
Nov 5, 2025
Just wanted to let you know that I now have all three of the braided rugs I ordered and they look just beautiful on my new wood (look) kitchen floor and at the entry doors. I have received quite a few compliments on them and highly recommended your business.
Thank you for the option to customize an order, quick turn around, great prices and a beautiful product.
Pam S
Middlebury, Vermont
Nov 4, 2025
I love my rugs. Very satisfied with the craftsmanship and color. Customer service was exceptional as well. Would highly recommend. Give them a 5 star rating. Thank you
Christy and David F
Colorado Springs, Colorado
Nov 3, 2025
Our rugs arrived sooner than expected and exceeded our expectations! Your company has been wonderful to work with and we will keep you in mind for the future.
Melinda M.
Charleston, South Carolina
Oct 30, 2025
I received my rug and it is perfect for my woodstove! Absolutely beautiful, thank you so much.
Janelle M
Sonora, California
Oct 29, 2025
We recently purchased 6 rugs (and mats) and were very pleased with the website, the samples sent, the prompt reply to ask questions and the quality of the product. Thank you so much for freely sharing samples as we narrowed down our choices and matched colors! This was SO VERY HELPFUL, We certainly were impressed with your customer service and will not hesitate to purchase from Stroud again in the future! Loved supporting NC and USA products!
Sharon
Seattle, Washington
Oct 28, 2025
A small, friendly, family run company made in America! Proud and true.

I've placed several orders in the last two months and have they've all turned out perfect. It started with Rebecca reaching out to me discussing my first custom made square rug. She had injured herself and was at home helping out. I was struggling at that time and she called me from her cell phone. What an impression that made and kept me coming back for more rugs! My square living room rug, is such a statement piece. It makes the room look and feel very homey. I love that I was able to customize my colors to match the palette of the room. My other purchases were mostly customized for specific other spaces in my house and they are perfect.

Thank you so much Rebecca and team for 15 years, making my house feel like home!
Denise R.
Pottstown, Pennsylvania
Oct 23, 2025
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Stroud Braided Rugs
2627 Rockford Rd
Shelby, NC 28152
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